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A member of FIT-Global

At service management we provide solution for service work order, warranty management (including warranty claim process), and also contract management processes to manage different customer service agreement (CSA’s) for customers. There are multiple HEM specific fuctionalities like work order segmentation, standard job handling, warranty and claim management, or long-term service agreements to provide maintenance for longer term for equipments. The global service operation is tightly integrated with Parts management, where parts are allocated, consumed, and planned for work orders.

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